Privacy Policy

ClinXcel Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Schedule appointments for testing services
Complete forms on our website
Contact us via phone, email, or our contact form
Request information about our services

This information may include:

Name
Date of birth
Contact information (email address, phone number, mailing address)
Payment information
Health information relevant to testing services
Demographic information
Employer information (for workplace testing services)

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

IP address
Browser type
Operating system
Pages visited
Time and date of your visit
Time spent on pages
Referring website addresses

This information helps us analyze trends, administer the site, track user movements, and gather demographic information for aggregate use.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions
Send appointment confirmations and reminders
Send administrative information, such as updates to our terms, conditions, and policies
Respond to your comments, questions, and requests
Communicate with you about services, offers, promotions, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal obligations

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

•We do not transfer or share consumer data with any external organizations under any circumstances, even with user consent.

Messaging Terms and Conditions:
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from CLINXCEL LABS LLC, from 919-617-6779 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase.

• Message frequency varies. Message & data rates may apply.

• You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 919-617-6779 or info@clinxcel.com. Mobile opt-in information is never shared with third parties.

Legal Basis for Processing (For EEA, UK, and Similar Jurisdictions)

If you are from the European Economic Area (EEA), United Kingdom, or similar jurisdictions, our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it.

We typically process your personal information:

With your consent
To perform a contract with you
To comply with a legal obligation
For our legitimate interests, provided your rights don't override these interests

Information Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
Laboratory Partners: For testing services, we may share your information with our laboratory partners who process samples and generate results.
Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose your information to protect the rights, property, or safety of ClinXcel Labs, our customers, or others.

Information Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

For testing services, we maintain records in accordance with applicable healthcare regulations and laboratory standards, typically for a minimum of two years.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to delete your personal information
The right to restrict or object to our processing of your personal information
The right to data portability
The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. For DNA testing involving minors, we require consent from a parent or legal guardian. We do not knowingly collect personal information from children under 13 without parental consent.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Special Notice for Health Information

As a provider of testing services, we may collect health information that is protected under various laws, including the Health Insurance Portability and Accountability Act (HIPAA) for certain services. When applicable, our handling of such information complies with HIPAA requirements.

For non-medical testing services, such as certain types of drug screening or DNA testing for personal knowledge, HIPAA may not apply, but we still maintain strict confidentiality of all testing information.

If you have any questions about this Privacy Policy, please contact us at:

ClinXcel Labs
Durham, NC 27703
Email: info@clinxcel.com
Phone: 919-617-6779